Longley System's Mission Statement: Provide our Clients with superior technology, robust products, and the best Customer Care possible when solving their Workforce Management needs. Longley System's Core Values: Customer Care We realize that having the best products in our industry is not sufficient to earn and retain our customers' trust and respect. Taking care of our customers is a mind-set that is instilled in all our team members. Integrity, courteousness, professionalism and respect are emphasized continuously in our day-to-day operations. Continuous Improvement Longley Systems is committed to providing the best products backed by superior Customer Care. We are continuously implementing processes to increase our efficiency and effectiveness in all facets of our organization, especially our Implementation Process, which is pivotal to exceeding the expectations of our customers. Quality Products Longley Systems provides products from manufacturers who are leaders in our industry. We seek those organizations that exemplify our Core Values and implement continuous improvement strategies. We believe our product line is the best the industry has to offer. Building Relationships We understand that building positive relationships with our vendors and partners enables us to live up to our expectations. In order to provide excellent service to our customers we must earn the respect of our peers as well. Longley Systems is committed to offering superior service through trust, loyalty, ethical and integral business practices. Competent Staff Our team of Longley Systems’ employees is guaranteed to be skilled, knowledgeable, and personable. o 90% of our staff have Bachelor’s Degrees, with the remaining currently working towards their degrees. o All Technicians are Vendor Certified. o Our in-house Customer Care training methods ensure your experience is first-rate. o We work together as a family and we consider our customers “friends and neighbors”. Longley's Vision for the Future: Longley Systems has been a leader in the Time and Attendance (now Time and Labor Management, TLM) industry for over 50 years. The TLM industry is one component of the Workforce Management (WFM) industry. The WFM industry comprises: o Recruiting o Human Resources o Payroll o Time and Labor Management o Badging and Identification o Access Control Our vision for the future: Longley Systems will offer a suite of solutions to provide our clients with all their WFM needs, essentially becoming a “one-stop-shop” to assist you in managing your workforce.
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